This guide walks you through how to view, change, and manage your CYBERWHITE Maturity App subscription. Learn how to upgrade, downgrade, update payment methods, and more.
Changes to your subscription typically take effect at the start of your next billing cycle. If you need immediate changes, please contact our support team.
Log in to your CYBERWHITE Maturity App account
Click on your profile in the top-right corner of the screen
Select "Billing & Subscription" from the dropdown menu
You'll now see your Subscription Management Dashboard
Shows your current subscription plan, including:
Contains your payment details, including:
Note: When upgrading, you'll be charged the prorated difference between your current plan and the new plan for the remainder of your billing cycle.
Note: Downgrades take effect at the end of your current billing cycle. You'll maintain access to your current plan's features until then.
Note: After cancellation, your subscription remains active until the end of your current billing period. No refunds are provided for partial billing periods.
Your card is charged immediately when you first subscribe, and then on the same date each month or year (depending on your billing cycle). If your subscription started on the 29th, 30th, or 31st of a month, and a subsequent month doesn't have that date, you'll be billed on the last day of the month.
If your payment fails, we'll attempt to charge your card again over the next few days. You'll receive email notifications about the failed payment. If we're unable to process payment after multiple attempts, your subscription may be paused until payment is resolved.
Yes, you can switch between monthly and annual billing from your Subscription Dashboard. When switching from monthly to annual, you'll be charged for a full year immediately. When switching from annual to monthly, the change will take effect after your current annual subscription ends.
Your data remains in our system for 30 days after your subscription ends. During this period, you can reactivate your subscription to regain access. After 30 days, your data may be permanently deleted in accordance with our data retention policy.
If you need additional assistance with your subscription, our support team is here to help:
Access your subscription settings to make changes.